Privacy & Cookies Policy
Last Updated Aug 31st 2018
A.1. Personal information collected and how it is used:
A.1.1. Personal information is collected that you have provided both directly (for example account registration, feedback provide, etc) as indirectly (for example items added to shopping list, which pages visited, etc).
A.1.2. We will use all gathered personal information to monitor and improve our systems, processes, products and services. Our use of your personal information will not result in information that was previously not publicly available being made public on our website. Please below an overview of the different types of information we collect, and how it is used.
A.1.3. We may anonymize and aggregate any of the information we collect (in such a way one person is not directly identifiable), and use this information for purposes such as data analysis, website improvement, development of new products & services, displaying key aggregate information on our website (for example most frequently purchased products, popularity of products, etc)
A.1.4. Our website uses the external services of WordPress, Woocommerce, and WP Live Chat. Your personal information can in part (and in our name) be managed and stored by these parties. They are equally obliged to safely store all data and to respect all privacy laws in accordance with EU GDPR legislation. Under no circumstances will they use personal data or share it with any third parties without your explicit permission.
Type Of Information
How It Is Used
Contact details associated with your account: such as name, address, telephone number, email, date of birth.
We use this information to communicate with you regarding any product or service we provide (for example order confirmation, issues, etc). Can also be used by us or partner organizations to send marketing messages (in case you have indicated so in your marketing preferences on our websites or those belonging to our partners).
Payment & Transaction information: which products or services you have purchased with us & which payment method used.
We use this information to process any product or service you purchase from us. Historical transaction information may also be used to determine what products may also be interesting to you.
Questions, feedback, comments & opinions: any information you share with us or with other users via the website.
We use this information to reply to any question, concern or issue you might have. We may also leverage this information to determine what products and services may be interesting to you.
Preferences: choices you have made about notifications, messaging and website display.
We use this information to share information and display the website in line with your indicated preferences.
Information about how you look at our website: such as which pages you have visited, how long and in what order, what products you have looked at, what products you have added in your basket, etc.
We use this information to send you reminders of products you have looked at, and identify which products or services may be interesting to you.
Information about the device used to look at our website: details about type of device, operating system, internet provider or carrier
We use this information to present our website to you on your device.
Information about your location: other than the information you have explicitly provided to us (for example in account information) we do not collect or track your exact location. Your device its IP address might help us determine an approximate location, but this will never be precise than a country, state or city location.
We may use an approximate location to make sure any information displayed content on our website is relevant to the country, state, city your device is in. Please note we will not collect or track your exact location without your consent.
Information provided by other users: personal information that is provided to us through other users of our website. For example if they indicate you would like to be contacted by us.
We will use the personal information provided by other users to contact you if they have indicated that you would like to be contacted by us.
Criminal or fraudulent activity on our website: if criminal or fraudulent activities are suspected relating to your account, we may be provided with information coming from credit, crime or fraud prevention organizations.
We will use this information to prevent any criminal or fraudulent activity on our website
Information provided by other organizations: Other organizations may share information we associate with you, if this information was lawfully obtained.
We may use this information to contact you, and identify which product or services may be interesting to you.
A.2. Information shared with third parties:
A.2.1. We can share your personal information with (i) other users of our website (in case you indicated this in your preferences, for example showing name details on feedback forums), (ii) other companies within our holding group as well as subsidiary companies, (iii) service providers, partners or advisors (for examples delivery partner or marketing partners) who are obliged to keep your personal information secure and can only use your information in line with your indicated marketing preferences, (iv) law enforcement, regulators and other parties for legal reasons.
A.2.2. We may provide aggregate statistical information to other third party organizations, but we will make sure no one person can be identified from this information.
A.3. Marketing and Advertising:
A.3.1. We may contact you via email,
- in case you have purchased a product or service on our website and we want to communicate with you regarding the delivery, status, updates or issues.
- in response to any query, question or concern you have sent to us.
- in case you have indicated you want to receive our newsletters or other communication related to our products and services. This includes any third party website where you might have indicated to receive email communications from them and partner websites.
To note, at any time you can decide to opt out of any marketing email communication, and this by contacting us at email@example.com .
A.3.2. We, or our partners, may show advertising to you on our own or other websites. In order to make sure that advertising show to you is relevant, we might use any information collected about you (such as email address used to log in to the site, device used, IP address of the device used, how you use our website).
A.4. Storage of Personal information
A.4.2. As of May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (” GDPR “). On this page you can find more information about the rights of users in the EU.
A.5. Links to third party websites:
A.5.1. Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies. Please make sure you are aware about those policies before you submit any personal information to them.
A.6. Questions and contact:
A.6.1 In case you have any questions please contact us at firstname.lastname@example.org
A.6.2. If you have further questions about your data, how it is used, or if you wish to have it removed, you can contact our DPO (Data Protection Officer) at email@example.com .
B.1. What cookies are used for:
B.2. Types of Cookies:
B.2.2. There are two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your browser’s subfolder while you are visiting a website. Once you leave the site, the session cookie is deleted. Persistent cookie files remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.
B.3. How to manage Cookies on your device:
B.3.1. You can usually use your browser to enable, disable or delete cookies. Please refer to instructions provided by your browser.
B.3.2. Please note that if you choose to disable cookies, some elements might not function properly and you might not be able to access secure parts our website.
B.3.3. You can find more information about cookies and privacy on http://www.youronlinechoices.eu/
B.4. Questions and contact:
B.4.1. In case you have any questions please contact us at firstname.lastname@example.org